Ah, the evening seems to offer some sort of embrace right now.
It’s been a day longer than usual and all I can see right now is what is in front of me.
The mind has been stripped of the ideas that would usually be running rampant.
Why, I was going to complain about buses today! However, that had to be shelved for many numerous a reason.
Sometimes I wonder as to how much more joy from customers I can take.
I feel that I’m quite quickly approaching my limit before I need to refresh my mind for a while.
Customer service is a much more difficult job than people seem to realise.
There’s a lot that you need to be able to take and after a while it really wears you down.
Then you have to keep going as there’s little time to rest.
There’s not as much time to recharge as some people might believe or anticipate and toward the end of the day it’s easy to feel worn down.
Then you get home and there’s other stuff that you need to take care of, so you keep on going, go to sleep, then wake up the following day and repeat the process.
There’s only so much I can take of having customers speak slowly to me as though being patronising is the best way to get customer service out of someone, then throwing the whole act out the window, talking at their normal pace and hanging up.
There’s only so much I can deal with people spelling as much as they can whilst (sometimes) in the same call telling me whether their email is in upper or lower case, or a mix of both.
There’s a limit to how many times I repeat something to a customer until they actually bother to listen as the first few times they weren’t hearing what they wanted to hear.
There seems to be an obsession with customers not paying attention to what my name actually is and instead substituting it with another name, despite my needing to repeat it to them.
Far less common, but there seems to be a growing obsession with customers asking why something is no longer available somewhere.
I don’t get why these things happen. Too often too many of these people will call up and their whole purpose in that small pocket of time seems to be to try and wear you down.
They waste everyone’s time. They waste energy and leave you feeling drained by the end of the whole experience. There’s good customers around that have to wait due to these people who think that this is a perfectly acceptable use of their time.
You know what is a good use of my time? Writing. I’m not a good writer by any means, but writing is still a better use of my time than allowing myself to be drained by people who don’t have much else to do other than drain other people.
The time it took to write five-hundred words: 09:56:61
Slow. Not fussed at the mo.
I feel wrecked at the moment.
Really need a break from the torrent of customers that seem to exist solely to waste everyone’s time.
Written in The Attic