Why do customers seem to think that it is okay to be rude when they don’t get their way?
Why do customer think that it’s totally appropriate to say something such as “Thanks for nothing.” at the end of a call when you try to help them as much as you can?
Why do customer think that it is okay to overtly suggest that you’re not helping them by saying something along the lines of “I haven’t gotten any customer service” and using it as justification to demand some sort of compensation when you’re doing what you can to help them?
I don’t understand as to why so many customers feel so overly-entitled to get what they want.
Customers are important and that does not change, but I don’t understand as to why they think they can make unreasonable demands or say shitty things to you.
To be fair, a good number of them, whilst expressing some sort of annoyance will accept the answer or solution that they are provided. Some are pretty happy with a solution.
However, there’s a few that become quite passive-aggressive when they don’t get what they want and resort to really immature, juvenile tactics.
Talking to a customer service representative over the phone is not a time to throw a tantrum.
There is something that I really need to stress to people that I really wish I could say over the phone to every customer who gets shitty when they don’t hear what they want to hear.
The only thing that you’re entitled to is good customer service, and the answer and solution to your questions and issues. You are not in any way entitled to the answer or solution you want unless those happen to align with what you are given.
Getting shitty when things don’t go your way only leads to growing enmity.
There needs to be more respect given to customer service representatives.
There are plenty of good customers out there and they make the job wonderful, but there also are plenty of people that make the job far more stressful and difficult than it needs to be.
We’re not paid to put up with your crap. We’re paid to provide customer service.
Why make the job harder for us? Why say shitty things to us that only leave us less likely to go out of our way to assist you?
Why not try being nice?
Why say something like “Thanks for nothing.” when we are helping you?
I think that too many people feel a sense of entitlement because they think they are entitled to more than they get and nothing more than that.
I think that this is a really bad belief, or attitude to have.
People who behave like this should be treated with the contempt that they deserve and nothing more. They certainly earn that contempt and not the right to be treated well.
Perhaps if they were a bit more polite, they would get better customer service.
The time it took to write five-hundred words: 10:14:66
Slow, but this was being thought about much more than most of my posts.
I think that there’s a good point to be found here, but perhaps I was a little bit too overbearing about the point.
Written at work.